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Ad in: Chennai, India - Other Jobs
Dual Power Availability Semi-Voice Process Employing - Price: Rs. 0
Ad # 977877
Dual Power Availability Semi-Voice Process Employing
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Job Description:
Responsibilities:
Blended Support: Easily transition between answering incoming calls for urgent questions and handling complex issues via email or chat tickets.
Follow-up Management: Hold outbound "callback" meetings to give clients who first brought up their concerns online status updates.
Analyze and troubleshoot customer issues by looking through technical logs or account history, then offer remedies via the best available channel.
CRM Documentation: Keep thorough records of every conversation, making sure that the written "non-voice" logs appropriately capture the "voice" part of the resolution.
Back-Office Processing: During times when call volume is low, manage administrative duties like data input, application processing, or verification.
Quality & Compliance: Uphold two quality standards: uphold professional phone manners while making sure written responses are highly grammatically correct.
Required Skills:
Verbal Clarity: Excellent verbal communication abilities that enable you to clearly describe intricate procedures over the phone.
Written Proficiency: Outstanding command of language and punctuation for business-related emails and chats.
Task switching: The ability to switch between several communication formats without sacrificing productivity due to high cognitive flexibility.
Attention to Detail: The capacity to identify data inconsistencies while interacting with a client at the same time.
Experience: 0 to 3 yrs
Salary: Best in the Industries
Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
Your message has been sent
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Job Description:
Responsibilities:
Blended Support: Easily transition between answering incoming calls for urgent questions and handling complex issues via email or chat tickets.
Follow-up Management: Hold outbound "callback" meetings to give clients who first brought up their concerns online status updates.
Analyze and troubleshoot customer issues by looking through technical logs or account history, then offer remedies via the best available channel.
CRM Documentation: Keep thorough records of every conversation, making sure that the written "non-voice" logs appropriately capture the "voice" part of the resolution.
Back-Office Processing: During times when call volume is low, manage administrative duties like data input, application processing, or verification.
Quality & Compliance: Uphold two quality standards: uphold professional phone manners while making sure written responses are highly grammatically correct.
Required Skills:
Verbal Clarity: Excellent verbal communication abilities that enable you to clearly describe intricate procedures over the phone.
Written Proficiency: Outstanding command of language and punctuation for business-related emails and chats.
Task switching: The ability to switch between several communication formats without sacrificing productivity due to high cognitive flexibility.
Attention to Detail: The capacity to identify data inconsistencies while interacting with a client at the same time.
Experience: 0 to 3 yrs
Salary: Best in the Industries
Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
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