Ad in: Chennai, India - Other Jobs
Email Process Executive Enter the World of ITES - Price: Rs. 0
Ad # 956699
Email Process Executive Enter the World of ITES
Job Description
Focus Skills:
The future of consumer contact is characterised by smooth, asynchronous communication and digital efficiency. Through the use of conversational AI tools and writing skill, the function of the Email/Chat Process Executive is developing into a crucial technical and communication specialist that offers immediate, comprehensive, and individualised help that characterises the contemporary customer experience.
Desired Outcomes:
You will be responsible for managing a high volume of customer inquiries received via email and live chat. Your exceptional written communication skills (grammar, punctuation, and tone), your ability to multi-task between several concurrent chat sessions, and your proficiency with CRM/ticketing systems will be crucial. You will resolve customer issues, provide product information, and troubleshoot problems, all while adhering to strict service level agreements (SLAs). Your precision and efficiency directly contribute to our service metrics and customer loyalty.
Experience: 0 to 3 yrs
Salary: Based on Company Norms
Education: Any Basic Degree
Location: In And Around Chennai
Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
Your message has been sent
Job Description
Focus Skills:
The future of consumer contact is characterised by smooth, asynchronous communication and digital efficiency. Through the use of conversational AI tools and writing skill, the function of the Email/Chat Process Executive is developing into a crucial technical and communication specialist that offers immediate, comprehensive, and individualised help that characterises the contemporary customer experience.
Desired Outcomes:
You will be responsible for managing a high volume of customer inquiries received via email and live chat. Your exceptional written communication skills (grammar, punctuation, and tone), your ability to multi-task between several concurrent chat sessions, and your proficiency with CRM/ticketing systems will be crucial. You will resolve customer issues, provide product information, and troubleshoot problems, all while adhering to strict service level agreements (SLAs). Your precision and efficiency directly contribute to our service metrics and customer loyalty.
Experience: 0 to 3 yrs
Salary: Based on Company Norms
Education: Any Basic Degree
Location: In And Around Chennai
Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
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