Ad in: Chennai, India - Other Jobs
Intensive Basis Processes for Non-Voice Process Executives - Price: Rs. 0
Ad # 1000674
Intensive Basis Processes for Non-Voice Process Executives
Job Description
Duties:
Multi-Channel Written Engagement: Strictly follow corporate tone-of-voice and formatting rules while managing and resolving customer inquiries using professional email ticketing systems and live chat platforms.
Complex Data Transaction Processing: Use the central enterprise database to carry out backend administrative duties such order processing, account updates, claim verifications, and documentation audits.
Active Textual Diagnosis & Resolution: Examine incoming textual requests to find underlying problems, then use centralized knowledge bases to provide quick, precise fixes using custom drafting or pre-approved macros.
Simultaneous High-Concurrency Chat Management: Oversee several active live-chat sessions at once, ensuring quick reaction times without sacrificing professionalism or resolution accuracy.
Perfect CRM & Ticketing Documentation: Ensure a full digital audit trail for each case by updating, classifying, and closing support tickets inside the corporate Customer Relationship Management (CRM) architecture.
Focus Skills:
Superior Written English Articulation: Outstanding written English fluency with flawless grammar, a professional vocabulary, and the capacity to modify tone according to client sentiment.
High-Speed Alphanumeric Data Entry: Outstanding keyboard speed and accuracy, with a zero-tolerance policy for typos or data errors, while maintaining high Words Per Minute (WPM) counts.
CRM & Chat Software Navigation Fluency: The ease of use of common support architectures and chat interfaces, such as Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, or LiveChat.
Analytical Reading & Information Synthesis: Excellent ability to swiftly process complicated customer communications, separating the main issue from irrelevant details to deliver a succinct, useful response.
Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
Your message has been sent
Job Description
Duties:
Multi-Channel Written Engagement: Strictly follow corporate tone-of-voice and formatting rules while managing and resolving customer inquiries using professional email ticketing systems and live chat platforms.
Complex Data Transaction Processing: Use the central enterprise database to carry out backend administrative duties such order processing, account updates, claim verifications, and documentation audits.
Active Textual Diagnosis & Resolution: Examine incoming textual requests to find underlying problems, then use centralized knowledge bases to provide quick, precise fixes using custom drafting or pre-approved macros.
Simultaneous High-Concurrency Chat Management: Oversee several active live-chat sessions at once, ensuring quick reaction times without sacrificing professionalism or resolution accuracy.
Perfect CRM & Ticketing Documentation: Ensure a full digital audit trail for each case by updating, classifying, and closing support tickets inside the corporate Customer Relationship Management (CRM) architecture.
Focus Skills:
Superior Written English Articulation: Outstanding written English fluency with flawless grammar, a professional vocabulary, and the capacity to modify tone according to client sentiment.
High-Speed Alphanumeric Data Entry: Outstanding keyboard speed and accuracy, with a zero-tolerance policy for typos or data errors, while maintaining high Words Per Minute (WPM) counts.
CRM & Chat Software Navigation Fluency: The ease of use of common support architectures and chat interfaces, such as Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, or LiveChat.
Analytical Reading & Information Synthesis: Excellent ability to swiftly process complicated customer communications, separating the main issue from irrelevant details to deliver a succinct, useful response.
Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
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