Ad in: Chennai, India - Other Jobs
Voice Process Executive Professional Voice Handling - Price: Rs. 0
Ad # 1000139
Voice Process Executive Professional Voice Handling
Job Description
Experience: 0 to 3 yrs
Salary: Based on Company Norms
Education: Any Basic Degree
Location: In And Around Chennai
Your Duties:
Real-Time Interaction Execution: Professionally handle incoming and outgoing phone call streams, presenting product features, responding to service inquiries, and resolving technical issues.
First-Contact Resolution Delivery: During a live conversation, identify customer complaints, billing problems, or account service bottlenecks and offer precise answers to reduce the number of return calls.
Active InquiryEscalation: Separate complicated account questions or technical issues that cannot be resolved at the frontline level and send them to backend technical cells in a seamless manner with thorough case notes.
Live CRM CaseDocumentation: Throughout the call, log comprehensive call notes, customer sentiment ratings, case dispositions, and resolution actions inside corporate tracking platforms while maintaining strict data input discipline.
Service Level Agreement Compliance: Regularly achieve or surpass target operational metrics, such as QA scorecard baselines, Customer Satisfaction Score, Average Handling Time, and Abandonment Rate restrictions.
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
Your message has been sent
Job Description
Experience: 0 to 3 yrs
Salary: Based on Company Norms
Education: Any Basic Degree
Location: In And Around Chennai
Your Duties:
Real-Time Interaction Execution: Professionally handle incoming and outgoing phone call streams, presenting product features, responding to service inquiries, and resolving technical issues.
First-Contact Resolution Delivery: During a live conversation, identify customer complaints, billing problems, or account service bottlenecks and offer precise answers to reduce the number of return calls.
Active InquiryEscalation: Separate complicated account questions or technical issues that cannot be resolved at the frontline level and send them to backend technical cells in a seamless manner with thorough case notes.
Live CRM CaseDocumentation: Throughout the call, log comprehensive call notes, customer sentiment ratings, case dispositions, and resolution actions inside corporate tracking platforms while maintaining strict data input discipline.
Service Level Agreement Compliance: Regularly achieve or surpass target operational metrics, such as QA scorecard baselines, Customer Satisfaction Score, Average Handling Time, and Abandonment Rate restrictions.
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
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