Ad in: Chennai, India - Other Jobs
Non Voice Process Executive System-Based Support - Price: Rs. 0
Ad # 1001302
Non Voice Process Executive System-Based Support
Job Description
Experience: 0 to 3 yrs
Salary: Based on Company Norms
Education: Any Basic Degree
Location: In And Around Chennai
Your Duties:
Omnichannel Digital Interaction Management: In accordance with company communication policies, address incoming consumer questions via live chat portals, official emails, social media feeds, and internal ticketing systems.
Concurrent Chat Concurrency Control: Manage two to three live, concurrent customer chat sessions without sacrificing the quality of the conversations while maintaining a high standard of typing accuracy and quick reaction times.
Written Issue Diagnosis & Resolution: Determine the underlying cause of a problem by analyzing customer written logs, error screenshots, or billing histories. Then, provide concise, detailed text remedies.
Back-Office Case Documentation (CRM): To keep a clean interaction history, enter complete case facts, customer preferences, and resolution procedures into the Customer Relationship Management (CRM) program.
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
Your message has been sent
Job Description
Experience: 0 to 3 yrs
Salary: Based on Company Norms
Education: Any Basic Degree
Location: In And Around Chennai
Your Duties:
Omnichannel Digital Interaction Management: In accordance with company communication policies, address incoming consumer questions via live chat portals, official emails, social media feeds, and internal ticketing systems.
Concurrent Chat Concurrency Control: Manage two to three live, concurrent customer chat sessions without sacrificing the quality of the conversations while maintaining a high standard of typing accuracy and quick reaction times.
Written Issue Diagnosis & Resolution: Determine the underlying cause of a problem by analyzing customer written logs, error screenshots, or billing histories. Then, provide concise, detailed text remedies.
Back-Office Case Documentation (CRM): To keep a clean interaction history, enter complete case facts, customer preferences, and resolution procedures into the Customer Relationship Management (CRM) program.
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
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