Non Voice Process Executive System-Based Support - Price: Rs. 0

Non Voice Process Executive System-Based Support

Job Description

Experience: 0 to 3 yrs

Salary: Based on Company Norms

Education: Any Basic Degree

Location: In And Around Chennai



Your Duties:

Omnichannel Digital Interaction Management: In accordance with company communication policies, address incoming consumer questions via live chat portals, official emails, social media feeds, and internal ticketing systems.

Concurrent Chat Concurrency Control: Manage two to three live, concurrent customer chat sessions without sacrificing the quality of the conversations while maintaining a high standard of typing accuracy and quick reaction times.

Written Issue Diagnosis & Resolution: Determine the underlying cause of a problem by analyzing customer written logs, error screenshots, or billing histories. Then, provide concise, detailed text remedies.

Back-Office Case Documentation (CRM): To keep a clean interaction history, enter complete case facts, customer preferences, and resolution procedures into the Customer Relationship Management (CRM) program.



Candidate Application:

Full Name:

Contact Number:

Email Address:

Current Location:

Position Applied For:

Qualification:

Year of Passout:

Candidate Category: Fresher / Experienced

Willingness to Relocate: Yes / No



Total Years of Experience: (If applicable)

Current/Last Drawn Salary (Monthly/Annual):

Notice Period:



We invite you to apply and explore this exciting opportunity!

Warm Regards,

HR - Maria

88708 33430

infohrmaria04@gmail.com