Immediate Hiring Non-Voice Process Executive - Price: Rs. 0

Immediate Hiring Non-Voice Process Executive
Candidate Application:
Full Name:
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Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No

Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:

Job Description:
Responsibilities:
Written Correspondence: Respond accurately and professionally to a large number of incoming customer inquiries by email, web tickets, or live chat.
Resolution Management: Without requiring verbal communication, analyze client concerns, solve issues, and deliver step-by-step solutions or progress updates.
Back-Office Support: Carry out data-focused duties such processing orders, verifying documents, or updating accounts in response to client demands.
SLA Compliance: Make sure all inquiries are answered within the specified "Turnaround Time" (TAT) and satisfy quality standards for technical accuracy and grammar.
Multi-Chat Handling: Efficiently oversee two to three live chat sessions at once, keeping each one active and moving quickly.
Escalation Management: Determine which complicated instances call for supervisor intervention and, using thorough notes, direct them through the appropriate internal channels.

Required Skills:
Excellent written English (or the required language) with flawless grammar, punctuation, and a polished tone is considered exceptional writing.
Typing Proficiency: Accurate, fast typing (at least 30–40 WPM) is necessary to guarantee real-time responsiveness in chat settings.
The ability to read "between the lines" of a customer's written message in order to determine the underlying reason of a problem is known as analytical ability.
Multi-tasking: The capacity to manage several databases and software screens while carrying on a cohesive dialogue with a client.
The ability to precisely follow standard operating procedures (SOPs) and make sure that no data is overlooked during processing is known as attention to detail.
Computer literacy includes familiarity with web-based tools, CRM software (such as Salesforce, Freshdesk, or Zendesk), and efficient shortcut keys.

Experience: 0 to 3 yrs
Salary: Best in the Industries

Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com