Join as a Member of Our Semi Voice Support Staff Now - Price: Rs. 0

Join as a Member of Our Semi Voice Support Staff Now
Job Description
Duties:
Hybrid Customer Support: Manage follow-up correspondence via email or chat while simultaneously handling incoming or outgoing calls for complex query resolution.
Case Ownership: Assume complete accountability for client concerns, which could begin with a phone conversation and end with thorough data input or email confirmation.
Technical Troubleshooting: Provide supporting material through written channels and walk clients through fundamental technical or process-related processes over the phone.
Data Accuracy: Make sure that the notes taken during the voice conversation correspond with the back-end actions by updating the CRM system with extreme precision.
Verification & Documentation: Carry out "Check-and-Call" tasks, which involve checking customer documents or data points and contacting the customer only when further information or clarification is needed.

Focus Skills:
Verbal Fluency: Excellent command of English (or the particular process language) with a formal tone and the capacity to concisely explain difficult concepts.
Written Precision: Excellent spelling, grammar, and professional writing abilities for creating succinct and understandable emails or chat replies.
The ability to move between several databases and software panels while having a smooth discussion with a client is known as multitasking.
Typing Proficiency: To guarantee prompt documentation and effective chat handling, a minimum typing speed of 30 to 35 WPM is required.
Analytical Thinking: The capacity to choose whether channel voice or non-voice is best for addressing a particular client issue.
Adaptability: The ability to operate in a setting where the proportion of voice to non-vocal duties may change every day depending on volume.

Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com