Ad in: Chennai, India - Other Jobs
Alternatives for Career Development for Voice Process Executives - Price: Rs. 0
Ad # 996457
Alternatives for Career Development for Voice Process Executives
Job Description
The Voice Process Executive serves as both a "Brand Ambassador" and a "Customer Experience Specialist" for front-line operations. Your main goal is to use direct verbal communication to deliver high-quality service, answer complicated questions, and offer outstanding support. Serving as the "Human Connection" between the company and its international clients, you make sure that every communication is courteous, sympathetic, and focused on finding solutions. The ideal applicant is a proficient communicator with a "People-First" mentality who can handle a large number of calls while being composed and supportive in a hectic setting.
Responsibilities
Inbound/Outbound Support: Respond to consumer questions, grievances, or service requests by managing a large number of incoming calls or making outgoing calls.
Answering questions: Give precise information about goods, services, or account information; when necessary, escalate complicated problems to the relevant department.
Documentation & Logging: Ensure that all data is updated in real-time by keeping accurate records of each customer interaction in the CRM (Customer Relationship Management) system.
Conflict management: By engaging in active listening and offering rational, sympathetic answers to irate callers, you can defuse stressful situations.
Standardized Scripting: Keep a conversational and natural tone while adhering to authorized call scripts and communication rules.
Goal Achievement: Regularly meet or surpass Key Performance Indicators (KPIs) such Customer Satisfaction (CSAT) scores, First Call Resolution (FCR), and Average Handling Time (AHT).
Skills:
Verbal Excellence: Outstanding proficiency in the English language (or the particular language needed), with a professional tone and crisp, neutral intonation.
Active listening is the capacity to pay close attention to what customers require, seek clarification, and refrain from interjecting.
Technical Savvy: Able to use basic MS Office programs, CRM systems (such as Salesforce or Zendesk), and phone software.
High patience and empathy to deal with a variety of customer personalities and moods is a sign of emotional intelligence.
The capacity to type and speak at the same time while taking precise notes is known as multitasking.
Adaptability: The ability to handle different time zones by working rotating shifts, including nights, weekends, and holidays.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
Your message has been sent
Job Description
The Voice Process Executive serves as both a "Brand Ambassador" and a "Customer Experience Specialist" for front-line operations. Your main goal is to use direct verbal communication to deliver high-quality service, answer complicated questions, and offer outstanding support. Serving as the "Human Connection" between the company and its international clients, you make sure that every communication is courteous, sympathetic, and focused on finding solutions. The ideal applicant is a proficient communicator with a "People-First" mentality who can handle a large number of calls while being composed and supportive in a hectic setting.
Responsibilities
Inbound/Outbound Support: Respond to consumer questions, grievances, or service requests by managing a large number of incoming calls or making outgoing calls.
Answering questions: Give precise information about goods, services, or account information; when necessary, escalate complicated problems to the relevant department.
Documentation & Logging: Ensure that all data is updated in real-time by keeping accurate records of each customer interaction in the CRM (Customer Relationship Management) system.
Conflict management: By engaging in active listening and offering rational, sympathetic answers to irate callers, you can defuse stressful situations.
Standardized Scripting: Keep a conversational and natural tone while adhering to authorized call scripts and communication rules.
Goal Achievement: Regularly meet or surpass Key Performance Indicators (KPIs) such Customer Satisfaction (CSAT) scores, First Call Resolution (FCR), and Average Handling Time (AHT).
Skills:
Verbal Excellence: Outstanding proficiency in the English language (or the particular language needed), with a professional tone and crisp, neutral intonation.
Active listening is the capacity to pay close attention to what customers require, seek clarification, and refrain from interjecting.
Technical Savvy: Able to use basic MS Office programs, CRM systems (such as Salesforce or Zendesk), and phone software.
High patience and empathy to deal with a variety of customer personalities and moods is a sign of emotional intelligence.
The capacity to type and speak at the same time while taking precise notes is known as multitasking.
Adaptability: The ability to handle different time zones by working rotating shifts, including nights, weekends, and holidays.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
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