Instantly Needed Executives in Non-Voice Processes - Price: Rs. 0

Instantly Needed Executives in Non-Voice Processes
Job Description
Experience: 0 to 3 yrs
Salary: Based on Company Norms
Education: Any Basic Degree
Location: In And Around Chennai

Your Duties:
Omni-channel Written Support: Answer consumer questions through live chat, web tickets, and email while making sure all answers adhere to the brand's tone of voice and are grammatically correct.
Back-Office Data Processing: Process transactions, verify documents, and enter large amounts of data into internal systems while upholding stringent data integrity.
SLA Management: To guarantee a smooth customer experience, keep an eye on and adhere to Service Level Agreements (SLAs) concerning response times (TAT) and resolution rates.
Complex Troubleshooting: Write down detailed technical or account-related answers for clients using internal Knowledge Bases (KB).
Chat Concurrency: Oversee several concurrent live chat sessions while making sure every client gets prompt, individualized support.
Quality & Compliance: Make sure every engagement passes quality audits by following standard templates and tailoring responses to each customer's needs.

Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No

Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:

We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com