Ad in: Chennai, India - Other Jobs
Get a Semi Voice Process Executive Gain BPO Excellence - Price: Rs. 0
Ad # 976220
Get a Semi Voice Process Executive Gain BPO Excellence
Job Description
Duties:
Blended Communication: Easily switch between taking incoming and outgoing calls and answering consumer questions via email or live chat.
Ticketing Management: Make sure all service level agreements (SLAs) are fulfilled by managing and resolving support tickets inside the Customer Relationship Management (CRM) system.
Solving problems: Identify client concerns and, depending on the designated communication medium, offer solutions either orally or in writing instructions.
Manage several chat conversations at once while preserving precision and a high standard of response (concurrency).
Quality Assurance: Verify that written emails and call records follow the company's linguistic and quality standards.
Follow-up Actions: Make outgoing calls to get information needed for back-office processing or to offer updates on tickets that have already been raised.
Focus Skills:
Dual Communication Proficiency: Excellent grammar and writing skills for email and chat, as well as strong verbal fluency for voice conversations.
Technical multitasking: capacity to switch between internal databases, CRM applications, and several internet tabs while still carrying on a discussion.
Typing Accuracy: Fast typing (35+ WPM) to provide error-free and effective real-time chat help.
Process Knowledge: In order to manage technical back-end duties, a thorough understanding of the particular business process is required.
Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
Your message has been sent
Job Description
Duties:
Blended Communication: Easily switch between taking incoming and outgoing calls and answering consumer questions via email or live chat.
Ticketing Management: Make sure all service level agreements (SLAs) are fulfilled by managing and resolving support tickets inside the Customer Relationship Management (CRM) system.
Solving problems: Identify client concerns and, depending on the designated communication medium, offer solutions either orally or in writing instructions.
Manage several chat conversations at once while preserving precision and a high standard of response (concurrency).
Quality Assurance: Verify that written emails and call records follow the company's linguistic and quality standards.
Follow-up Actions: Make outgoing calls to get information needed for back-office processing or to offer updates on tickets that have already been raised.
Focus Skills:
Dual Communication Proficiency: Excellent grammar and writing skills for email and chat, as well as strong verbal fluency for voice conversations.
Technical multitasking: capacity to switch between internal databases, CRM applications, and several internet tabs while still carrying on a discussion.
Typing Accuracy: Fast typing (35+ WPM) to provide error-free and effective real-time chat help.
Process Knowledge: In order to manage technical back-end duties, a thorough understanding of the particular business process is required.
Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
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