Ad in: Chennai, India - Other Jobs
Get a Semi Voice Process Executive Gain BPO Excellence - Price: Rs. 0
Ad # 976220
Get a Semi Voice Process Executive Gain BPO Excellence
Job Description
Duties:
Blended Communication: Easily switch between taking incoming and outgoing calls and answering consumer questions via email or live chat.
Ticketing Management: Make sure all service level agreements (SLAs) are fulfilled by managing and resolving support tickets inside the Customer Relationship Management (CRM) system.
Solving problems: Identify client concerns and, depending on the designated communication medium, offer solutions either orally or in writing instructions.
Manage several chat conversations at once while preserving precision and a high standard of response (concurrency).
Quality Assurance: Verify that written emails and call records follow the company's linguistic and quality standards.
Follow-up Actions: Make outgoing calls to get information needed for back-office processing or to offer updates on tickets that have already been raised.
Focus Skills:
Dual Communication Proficiency: Excellent grammar and writing skills for email and chat, as well as strong verbal fluency for voice conversations.
Technical multitasking: capacity to switch between internal databases, CRM applications, and several internet tabs while still carrying on a discussion.
Typing Accuracy: Fast typing (35+ WPM) to provide error-free and effective real-time chat help.
Process Knowledge: In order to manage technical back-end duties, a thorough understanding of the particular business process is required.
Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
Your message has been sent
Job Description
Duties:
Blended Communication: Easily switch between taking incoming and outgoing calls and answering consumer questions via email or live chat.
Ticketing Management: Make sure all service level agreements (SLAs) are fulfilled by managing and resolving support tickets inside the Customer Relationship Management (CRM) system.
Solving problems: Identify client concerns and, depending on the designated communication medium, offer solutions either orally or in writing instructions.
Manage several chat conversations at once while preserving precision and a high standard of response (concurrency).
Quality Assurance: Verify that written emails and call records follow the company's linguistic and quality standards.
Follow-up Actions: Make outgoing calls to get information needed for back-office processing or to offer updates on tickets that have already been raised.
Focus Skills:
Dual Communication Proficiency: Excellent grammar and writing skills for email and chat, as well as strong verbal fluency for voice conversations.
Technical multitasking: capacity to switch between internal databases, CRM applications, and several internet tabs while still carrying on a discussion.
Typing Accuracy: Fast typing (35+ WPM) to provide error-free and effective real-time chat help.
Process Knowledge: In order to manage technical back-end duties, a thorough understanding of the particular business process is required.
Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
Other ads by this user:
Thoughts Needed Build An Effective Marketing Executive (Chennai,
)
Marketing Jobs
Monitor, Analyze, Manage Work As An Rcm Ar Analyst (Chennai,)
Medical Jobs
Validated Claims Ar Analyst Needed For Us Billing (Chennai,)
Medical Jobs
Make Sure Invoice Are Accurate As Executive In Payment Posting (Chennai,)
Medical Jobs
Apply To A Top Organization As A Charge Entry Executive (Chennai,)
Medical Jobs
Instantly Needed Executives In Non-voice Processes (Chennai,)
Other Jobs
Responding To The Voice Process's Call To Success Employing (Chennai,)
Business Opportunities
Electronics Engineer Establish Your Brilliant Profession (Chennai,)
Other Jobs
Join A Team Of Creative Pioneers As Electronics Technician (Chennai,)
Other Jobs
Java Developer Designing Real World Programs From Theory (Chennai,)
IT Jobs
Thoughts Needed Build An Effective Marketing Executive (Chennai,
)
Marketing JobsMonitor, Analyze, Manage Work As An Rcm Ar Analyst (Chennai,
)
Medical JobsValidated Claims Ar Analyst Needed For Us Billing (Chennai,
)
Medical JobsMake Sure Invoice Are Accurate As Executive In Payment Posting (Chennai,
)
Medical JobsApply To A Top Organization As A Charge Entry Executive (Chennai,
)
Medical JobsInstantly Needed Executives In Non-voice Processes (Chennai,
)
Other JobsResponding To The Voice Process's Call To Success Employing (Chennai,
)
Business OpportunitiesElectronics Engineer Establish Your Brilliant Profession (Chennai,
)
Other JobsJoin A Team Of Creative Pioneers As Electronics Technician (Chennai,
)
Other JobsJava Developer Designing Real World Programs From Theory (Chennai,
)
IT Jobs