Ad in: Chennai, India - Other Jobs
Senior BPO International Semi-Voice Process Executive - Price: Rs. 0
Ad # 969513
Contact
SofiaCity
Chennai IndiaZip
600017 (map)Created
December 26, 2025Expires
December 26, 2026Viewed
36Job Title: Senior BPO International Semi-Voice Process Executive
Experience: 6+ Years
Location: Chennai, Tamil Nadu, India
Job Description :
We are hiring a highly experienced Senior BPO International Semi-Voice Process Executive to manage complex customer interactions involving both voice and non-voice support for international clients. The ideal candidate should have excellent English communication skills, strong process knowledge, and leadership abilities.
Roles & Responsibilities :
Handle escalated international customer calls and complex service requests
Manage email, chat, and backend processing tasks
Guide and mentor junior semi-voice executives
Ensure quality standards, SLAs, and process compliance
Maintain accurate customer records, reports, and documentation
Support team leads and managers in achieving performance targets
Required Skills :
Excellent verbal and written communication skills in English
Strong experience in international semi-voice BPO processes
Expertise in CRM and ticketing tools
Strong problem-solving, multitasking, and leadership skills
Willingness to work night shifts / rotational shifts
Qualification :
Any graduate or undergraduate
6+ years of experience in BPO international semi-voice process
Regards,
Sofia HR
8220184451
(CONTACT VIA CALL ONLY)
Your message has been sent
Experience: 6+ Years
Location: Chennai, Tamil Nadu, India
Job Description :
We are hiring a highly experienced Senior BPO International Semi-Voice Process Executive to manage complex customer interactions involving both voice and non-voice support for international clients. The ideal candidate should have excellent English communication skills, strong process knowledge, and leadership abilities.
Roles & Responsibilities :
Handle escalated international customer calls and complex service requests
Manage email, chat, and backend processing tasks
Guide and mentor junior semi-voice executives
Ensure quality standards, SLAs, and process compliance
Maintain accurate customer records, reports, and documentation
Support team leads and managers in achieving performance targets
Required Skills :
Excellent verbal and written communication skills in English
Strong experience in international semi-voice BPO processes
Expertise in CRM and ticketing tools
Strong problem-solving, multitasking, and leadership skills
Willingness to work night shifts / rotational shifts
Qualification :
Any graduate or undergraduate
6+ years of experience in BPO international semi-voice process
Regards,
Sofia HR
8220184451
(CONTACT VIA CALL ONLY)
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