Senior BPO International Semi-Voice Process Executive - Price: Rs. 0

Job Title: Senior BPO International Semi-Voice Process Executive

Experience: 6+ Years
Location: Chennai, Tamil Nadu, India

Job Description :

We are hiring a highly experienced Senior BPO International Semi-Voice Process Executive to manage complex customer interactions involving both voice and non-voice support for international clients. The ideal candidate should have excellent English communication skills, strong process knowledge, and leadership abilities.

Roles & Responsibilities :

Handle escalated international customer calls and complex service requests

Manage email, chat, and backend processing tasks

Guide and mentor junior semi-voice executives

Ensure quality standards, SLAs, and process compliance

Maintain accurate customer records, reports, and documentation

Support team leads and managers in achieving performance targets

Required Skills :

Excellent verbal and written communication skills in English

Strong experience in international semi-voice BPO processes

Expertise in CRM and ticketing tools

Strong problem-solving, multitasking, and leadership skills

Willingness to work night shifts / rotational shifts

Qualification :

Any graduate or undergraduate

6+ years of experience in BPO international semi-voice process

Regards,
Sofia HR
8220184451
(CONTACT VIA CALL ONLY)