Senior BPO International Non-Voice Process Executive - Price: Rs. 0

Job Title: Senior BPO International Non-Voice Process Executive

Experience: 6+ Years
Location: Chennai, Tamil Nadu, India

Job Description :

We are hiring a highly experienced Senior BPO International Non-Voice Process Executive to manage complex non-voice operations such as email, chat, and backend processing for international clients. The ideal candidate should have strong written communication skills, deep process knowledge, and leadership abilities.

Roles & Responsibilities :

Handle complex and escalated customer queries via email and chat

Manage backend operations and ensure process accuracy

Guide and support junior non-voice executives

Ensure quality standards, SLAs, and compliance requirements

Maintain reports, documentation, and performance metrics

Work closely with team leads and managers to improve process efficiency

Required Skills :

Excellent written communication skills in English

Strong experience in international non-voice BPO processes

Expertise in CRM and ticketing tools

Strong analytical, problem-solving, and multitasking skills

Ability to work night shifts / rotational shifts

Qualification :

Any graduate or undergraduate

6+ years of experience in BPO international non-voice process

Regards,
Sofia HR
8220184451
(CONTACT VIA CALL ONLY)