Senior BPO International Voice Process Executive - Price: Rs. 0

Job Title: Senior BPO International Voice Process Executive

Experience: 6+ Years
Location: Chennai, Tamil Nadu, India

Job Description :

We are hiring a highly experienced Senior BPO International Voice Process Executive to manage complex customer interactions, escalations, and support team operations for international clients. The ideal candidate should have excellent English communication skills and strong leadership abilities.

Roles & Responsibilities :

Handle escalated inbound and outbound calls for international customers

Resolve complex customer issues and ensure high satisfaction levels

Guide and support junior international voice executives

Ensure quality standards, compliance, and SLAs are met

Maintain accurate call records and reports

Assist team leads and managers in achieving performance targets

Required Skills :

Excellent verbal communication skills in English

Strong experience in international voice processes (US/UK/AU)

Escalation handling and customer retention skills

Good knowledge of CRM and ticketing tools

Ability to work night shifts / rotational shifts

Qualification :

Any graduate or undergraduate

6+ years of experience in BPO international voice process

Regards,
Sofia HR
8220184451
(CONTACT VIA CALL ONLY)