Ad in: Chennai, India - Other Jobs
Senior BPO Domestic Semi-Voice Process Executive - Price: Rs. 0
Ad # 969401
Contact
SofiaCity
Chennai IndiaZip
600017 (map)Created
December 26, 2025Expires
December 26, 2026Viewed
27Job Title: Senior BPO Domestic Semi-Voice Process Executive
Experience: 5+ Years
Location: Chennai, Tamil Nadu
Job Description:
We are hiring an experienced Senior BPO Domestic Semi-Voice Process Executive to handle complex customer interactions involving both voice and non-voice support. The ideal candidate should have strong communication skills, process knowledge, and the ability to guide junior team members.
Roles & Responsibilities:
Handle escalated customer calls and complex service requests
Manage email, chat, and backend processing tasks
Support and guide junior semi-voice executives
Ensure quality standards, SLAs, and process compliance
Maintain accurate customer records and reports
Assist team leads in achieving performance targets
Required Skills:
Excellent verbal and written communication skills in Tamil and English
Strong experience in domestic semi-voice BPO processes
Good knowledge of CRM and ticketing tools
Strong problem-solving and multitasking abilities
Ability to work in shifts and handle pressure
Qualification:
Any graduate or undergraduate
5+ years of experience in BPO domestic semi-voice process
Regards,
Sofia HR
8220184451
Your message has been sent
Experience: 5+ Years
Location: Chennai, Tamil Nadu
Job Description:
We are hiring an experienced Senior BPO Domestic Semi-Voice Process Executive to handle complex customer interactions involving both voice and non-voice support. The ideal candidate should have strong communication skills, process knowledge, and the ability to guide junior team members.
Roles & Responsibilities:
Handle escalated customer calls and complex service requests
Manage email, chat, and backend processing tasks
Support and guide junior semi-voice executives
Ensure quality standards, SLAs, and process compliance
Maintain accurate customer records and reports
Assist team leads in achieving performance targets
Required Skills:
Excellent verbal and written communication skills in Tamil and English
Strong experience in domestic semi-voice BPO processes
Good knowledge of CRM and ticketing tools
Strong problem-solving and multitasking abilities
Ability to work in shifts and handle pressure
Qualification:
Any graduate or undergraduate
5+ years of experience in BPO domestic semi-voice process
Regards,
Sofia HR
8220184451
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