Voice Process Executive Beginning a profession in BPO Here - Price: Rs. 0

Voice Process Executive Beginning a profession in BPO Here
Candidate Application:
Full Name:
Contact Number:
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Current Location:
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Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No

Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:

Job Description:
Responsibilities:
Customer Interaction: Manage a large number of incoming and/or outgoing calls while attending to the needs of customers in a pleasant manner and with professional phone manners.
Problem Solving: Recognize client concerns, troubleshoot problems, and offer workable answers or substitutes on the initial call (FCR).
Information Provision: Provide clients with a simplified explanation of the company's policies, billing information, service plans, and product features.
Data recording: Accurately record call information, grievances, and remedies in the CRM (Customer Relationship Management) system while concurrently speaking with customers.
Escalation Handling: Determine when a problem calls for higher-level assistance and forward calls to the relevant supervisor or specialist division.
Follow-up: Make sure that all follow-up tasks or promised callbacks are finished within the allotted time constraints.

Required Skills:
Verbal Communication: Clear voice, neutral accent, and outstanding grasp of English (and/or pertinent regional languages).
The capacity to fully concentrate on the customer's words in order to identify the "root cause" of their call.
Empathy: The capacity to acknowledge the sentiments of the client and keep a positive attitude, particularly in the face of challenging discussions.
Typing and Navigation: Proficiency with computers and the capacity to switch between screens while conversing

Experience: 0 to 3 yrs
Salary: Best in the Industries

Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com