Non-Calling Activities as Non-Voice Process Executive - Price: Rs. 0

Non-Calling Activities as Non-Voice Process Executive
Job Description:
Responsibilities:
Omnichannel Written Support Delivery: Oversee incoming digital queues and offer professional, helpful, and brand-consistent support via messaging apps, live web chats, and email systems.
Case Diagnostics & Written Resolution Architecture: Examine digital client files to identify underlying issues, look up solutions in internal databases, and create concise, customized answers that describe fixes without resorting to technical jargon.
Backend DataCapture & TransactionProcessing: Complete back-office entries, updates, and indexing requests in client systems while verifying that all data maps are correct and adhere to data standards.
CRM Documentation & Ticket LifecycleTagging: As soon as each ticket is resolved, enter thorough case histories, resolution category actions, and customer interaction results into the Customer Relationship Management platform.
Cross-Functional Helpdesk Escalation: Provide a clear written hand-off note to Tier-2 specialized teams regarding complicated technical issues, high-risk security escalations, or payment variations.

Experience: 0 to 3 yrs
Education: Any Basic Degree

If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”

Full Name:
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Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No

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Current/Last Drawn Salary (Monthly/Annual):
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Warm regards,
HR- Maria
88708 33430