Ad in: Salem, India - Other Jobs
Seeking Call Center Executives In Salem - Price: Rs. 120000
Ad # 960325
A call center executive's job description includes handling customer inquiries, complaints, and issues via phone, email, or chat to ensure customer satisfaction. Key responsibilities involve providing accurate information about products or services, resolving problems, processing orders or payments, and maintaining customer records in a CRM system. The role also requires meeting performance targets, escalating complex issues to supervisors, and potentially engaging in outbound calls for sales or follow-ups.
Requirements:
Education qualification : Any degree with Basic Computer Knowledge.
Work Location : Swaminathapuram, Salem.
Salary : Rs.10000/- to 12000/- pm
Key responsibilities
Customer Interaction: Handle a high volume of inbound and outbound calls, emails, and chats to assist customers.
Problem Resolution: Answer questions, troubleshoot issues, and resolve customer complaints effectively and professionally.
Information and Sales: Provide accurate product and service information, assist with orders, and process payments or other transactions.
Record Keeping: Maintain detailed and accurate records of all customer interactions and account information in the company's CRM system.
Performance and Quality: Meet individual and team performance targets and adhere to quality standards for customer service.
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Requirements:
Education qualification : Any degree with Basic Computer Knowledge.
Work Location : Swaminathapuram, Salem.
Salary : Rs.10000/- to 12000/- pm
Key responsibilities
Customer Interaction: Handle a high volume of inbound and outbound calls, emails, and chats to assist customers.
Problem Resolution: Answer questions, troubleshoot issues, and resolve customer complaints effectively and professionally.
Information and Sales: Provide accurate product and service information, assist with orders, and process payments or other transactions.
Record Keeping: Maintain detailed and accurate records of all customer interactions and account information in the company's CRM system.
Performance and Quality: Meet individual and team performance targets and adhere to quality standards for customer service.
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