Ad in: Salem, India - Other Jobs
HIRING VOICE PROCESS EXECUTIVES IN SALEM - Price: Rs. 10000
Ad # 968207
A Voice Process Executive handles customer interactions (inbound/outbound calls) to resolve inquiries, complaints, and provide product info, ensuring satisfaction through strong communication, problem-solving, and adherence to company standards, often using CRM tools to log details and escalate complex issues. They focus on meeting call targets and maintaining high service quality in fast-paced call center environments.
Key Responsibilities:
Call Handling: Answer and manage a high volume of incoming/outgoing calls professionally.
Customer Support: Address queries, resolve issues, and provide detailed information about products/services.
Problem Resolution: Identify customer needs, troubleshoot problems, and escalate complex issues to the right teams.
Data Management: Accurately update customer records in the CRM system.
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Key Responsibilities:
Call Handling: Answer and manage a high volume of incoming/outgoing calls professionally.
Customer Support: Address queries, resolve issues, and provide detailed information about products/services.
Problem Resolution: Identify customer needs, troubleshoot problems, and escalate complex issues to the right teams.
Data Management: Accurately update customer records in the CRM system.
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