Hiring Experience Female Customer Relationship Executive In Salem - Price: Rs. 15000

A Customer Relationship Executive (CRE) serves as a liaison between a company and its clients, responsible for building strong relationships, ensuring customer satisfaction, and driving loyalty and revenue. Key duties include addressing inquiries and complaints, coordinating with sales and internal departments, maintaining customer databases, gathering feedback, and resolving issues to enhance the overall customer experience.

Key Responsibilities

Customer Engagement:
Provide excellent customer service by responding to inquiries and complaints promptly, courteously, and efficiently.

Relationship Management:
Build and maintain strong, long-lasting relationships with a portfolio of customers, serving as their primary point of contact.

Issue Resolution:
Handle customer issues, complaints, and escalations, ensuring timely and professional resolution to maintain customer satisfaction.

Cross-Functional Collaboration:
Work closely with sales teams to ensure a smooth customer handover and to identify opportunities for customer retention and loyalty.