Ad in: Chennai, India - Business Opportunities
Hindi Voice Executive Creating a Career in Customer Service - Price: Rs. 0
Ad # 970729
Hindi Voice Executive Creating a Career in Customer Service
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Job Description:
Responsibilities:
Bilingual Inquiry Resolution: Manage inbound and outbound calls in Hindi and English, aligning the tone and vocabulary to resolve technical, billing, or general service issues.
CRM Data Calibration: Accurately record customer interaction details into the CRM system; adjust account status and update contact history to ensure data integrity for the next production batch.
Protocol Proofing: Follow scripted workflows and standard operating procedures (SOPs) while performing "live" troubleshooting to avoid service collisions or escalations.
Service Level Management: Monitor and maintain key performance metrics, ensuring "Average Handling Time" (AHT) and "Customer Satisfaction" (CSAT) scores meet precision targets.
First-Call Inspection: Conduct a thorough verbal audit at the end of each call to guarantee 100% customer understanding and confirm that all issues are fully resolved.
Required Skills:
Linguistic Proficiency: Expert-level Hindi (Native/Bilingual) fluency with the ability to comprehend regional subtleties and dialects.
Technical aptitude: Extensive knowledge of cloud-based phone systems and CRM interfaces (such as Salesforce or Zendesk).
Active Listening: The ability to understand and apply complex consumer feedback to deliver accurate, timely solutions.
Communication Mechanics: Comprehensive understanding of soft-skill theories, manners, and vocal modulation for various demographic grades.
Experience: 0 to 3 yrs
Salary: Best in the Industries
Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
Your message has been sent
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Job Description:
Responsibilities:
Bilingual Inquiry Resolution: Manage inbound and outbound calls in Hindi and English, aligning the tone and vocabulary to resolve technical, billing, or general service issues.
CRM Data Calibration: Accurately record customer interaction details into the CRM system; adjust account status and update contact history to ensure data integrity for the next production batch.
Protocol Proofing: Follow scripted workflows and standard operating procedures (SOPs) while performing "live" troubleshooting to avoid service collisions or escalations.
Service Level Management: Monitor and maintain key performance metrics, ensuring "Average Handling Time" (AHT) and "Customer Satisfaction" (CSAT) scores meet precision targets.
First-Call Inspection: Conduct a thorough verbal audit at the end of each call to guarantee 100% customer understanding and confirm that all issues are fully resolved.
Required Skills:
Linguistic Proficiency: Expert-level Hindi (Native/Bilingual) fluency with the ability to comprehend regional subtleties and dialects.
Technical aptitude: Extensive knowledge of cloud-based phone systems and CRM interfaces (such as Salesforce or Zendesk).
Active Listening: The ability to understand and apply complex consumer feedback to deliver accurate, timely solutions.
Communication Mechanics: Comprehensive understanding of soft-skill theories, manners, and vocal modulation for various demographic grades.
Experience: 0 to 3 yrs
Salary: Best in the Industries
Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com
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