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Ad in: Chennai, India - Other Jobs
Voice Process Executive Professional Voice Handling - Price: Rs. 0
Ad # 998933
Voice Process Executive Professional Voice Handling
Job Description:
Responsibilities:
Real-Time Customer Support: Handle a large number of incoming and outgoing calls from customers every day, responding to their questions promptly, accurately, and professionally.
Active Customer Consultation: Pay close attention to what customers are saying, troubleshoot at the source, map out suitable company solutions, and provide clear explanations of service terms.
CRM Log Maintenance: As soon as every call is finished, update client accounts and record accurate call-disposition metrics in the central customer relationship management (CRM) database.
Escalation Path Navigation: In accordance with business policies, identify and direct complicated technical issues or urgent customer complaints to the assigned tier-two expert teams.
Service Level SLA Compliance: Maintain stringent personal performance monitoring that aligns with company standards, with an emphasis on optimizing First Call Resolution (FCR) and Average Handling Time (AHT) reduction.
Incentive & Portfolio Pitching: During service calls, proactively identify customer profiles that are eligible for product upgrades, pitch corporate value-add-ons, and soft-sell premium plans.
Customer De-Escalation & Recovery: Use tactical communication strategies to gently handle irate, irritated, or perplexed callers in order to reduce stress and restore brand trust.
Experience: 0 to 3 yrs
Education: 8th, 10th, 12th or Above
If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Warm regards,
HR- Maria
88708 33430
Your message has been sent
Job Description:
Responsibilities:
Real-Time Customer Support: Handle a large number of incoming and outgoing calls from customers every day, responding to their questions promptly, accurately, and professionally.
Active Customer Consultation: Pay close attention to what customers are saying, troubleshoot at the source, map out suitable company solutions, and provide clear explanations of service terms.
CRM Log Maintenance: As soon as every call is finished, update client accounts and record accurate call-disposition metrics in the central customer relationship management (CRM) database.
Escalation Path Navigation: In accordance with business policies, identify and direct complicated technical issues or urgent customer complaints to the assigned tier-two expert teams.
Service Level SLA Compliance: Maintain stringent personal performance monitoring that aligns with company standards, with an emphasis on optimizing First Call Resolution (FCR) and Average Handling Time (AHT) reduction.
Incentive & Portfolio Pitching: During service calls, proactively identify customer profiles that are eligible for product upgrades, pitch corporate value-add-ons, and soft-sell premium plans.
Customer De-Escalation & Recovery: Use tactical communication strategies to gently handle irate, irritated, or perplexed callers in order to reduce stress and restore brand trust.
Experience: 0 to 3 yrs
Education: 8th, 10th, 12th or Above
If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Warm regards,
HR- Maria
88708 33430
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