Openings for Non-Voice Process Executives in Salem - Price: Rs. 0

Handling customer interactions through written channels like email, chat, or social media, requiring strong attention to detail, excellent written communication skills, and proficiency in data entry and relevant software, primarily managing customer requests and queries without direct phone interaction; essentially, completing tasks accurately and efficiently through digital platforms rather than voice calls.

Key responsibilities might include:
* Responding to customer inquiries via email, live chat, or social media platforms.
* Processing customer orders, updates, or requests through online systems.
* Data entry and management, ensuring accuracy in customer information.
* Reviewing customer accounts and resolving issues through written communication.
* Escalating complex issues to relevant teams when necessary.
* Maintaining detailed records of customer interactions within the CRM system.
* Adhering to established quality standards and deadlines for task completion.